NDIS Policies and Procedures Manual – Core Module
Document Number: CM-POL-026
Document Control
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| Legal Name: | Holistic Healthcare Management Services |
| ABN: | 20695058096 |
| ACN: | 695058096 |
| Primary address/head office: | 15 Agasse Way, Tapping WA 6065 |
| Document Name: | NDIS Policies and Procedures Manual – Core Module |
| Document Number: | CM-POL-026 |
| Approved by: | Director |
| Date Approved: | February 2026 |
| Version No: | 1.0 |
| Comments: | Initial Release of the Policies and Procedures Manual |
| Next Review Date: | May 2026 |
Introduction and Purpose
The health, safety, and wellbeing of participants, workers, and stakeholders are core priorities for Holistic Healthcare Management Services. This policy reflects the organisation’s unwavering commitment to preventing the spread of infectious diseases and ensuring a safe environment across all service settings. By implementing rigorous infection prevention and control measures, Holistic Healthcare Management Services not only protects its community but also ensures compliance with the NDIS Practice Standards and other relevant regulatory frameworks, such as the Work Health and Safety (WHS) Act and public health directives.
This policy outlines a comprehensive infection control framework designed to mitigate infection risks at every level of service delivery. It aims to safeguard the most vulnerable members of the community by embedding infection prevention practices into routine operations and emergency planning. Additionally, the policy reinforces Holistic Healthcare Management Services’s role in promoting awareness, education, and adherence to infection control measures among staff, participants, and stakeholders.
Scope
This policy applies to everyone involved in Holistic Healthcare Management Services’s operations, including full-time, part-time, and casual workers, contractors, volunteers, participants, and visitors across all operational settings. Specifically, the scope includes infection prevention and control practices, outbreak management measures, worker training and education, and PPE protocols.
Definitions
| Term | Definition |
|---|---|
| Infection Control | A systematic approach that involves the development and implementation of policies, procedures, and practices aimed at preventing and minimising the spread of infectious diseases. |
| Personal Protective Equipment (PPE) | Items such as gloves, masks, gowns, and eye protection, designed to protect individuals from exposure to infectious agents. |
| Standard Precautions | The minimum infection control measures required to prevent the transmission of diseases, including hand hygiene, PPE use, safe waste handling, and surface cleaning. |
| Notifiable Disease | A health condition that must be reported to public health authorities upon detection to enable rapid intervention, containment, and prevention of further transmission. |
| Outbreak Management | A coordinated response to a sudden increase in infectious disease cases within a specific setting or population, including containment and communication strategies. |
| Hand Hygiene | The regular and thorough cleaning of hands using soap and water or alcohol-based hand rubs to remove dirt, bacteria, and viruses. |
Objectives
- Establishing Effective Infection Control Measures: Develop and maintain a robust infection control system aligned with current best practices and regulatory standards.
- Preventing and Minimising Infections: Prioritise proactive measures to minimise infection risks, particularly in vulnerable populations.
- Protecting Stakeholders: Provide comprehensive education, training, and resources to empower the community to participate in infection control efforts.
- Ensuring Compliance: Adhere to NDIS Practice Standards, WHS legislation, and public health directives.
- Fostering Shared Responsibility: Encourage collaboration between workers, participants, and stakeholders to promote collective ownership of infection prevention.
Policy
Commitment to Infection Control
Holistic Healthcare Management Services is dedicated to safeguarding the health and wellbeing of participants, workers, and visitors by establishing and maintaining rigorous infection prevention and control measures in adherence to NDIS Practice Standards, WHS Act, and public health guidelines.
Standard Precautions and Practices
Standard precautions form the foundation of the infection control strategy, including effective hand hygiene, proper selection and disposal of PPE, safe handling and disposal of waste and sharps, routine cleaning and disinfection of high-touch surfaces, and respiratory hygiene and cough etiquette.
Infection Control Training
All workers undergo comprehensive training during induction and ongoing professional development covering standard precautions, PPE, cleaning, waste management, and outbreak management, supported by annual refresher courses.
Outbreak Management and Response
A comprehensive outbreak management plan outlines early identification, immediate reporting, prompt isolation of affected individuals, notification of public health authorities, enhanced cleaning protocols, and collaboration with external agencies.
PPE Availability and Use
Adequate stock of PPE, including gloves, masks, gowns, and eye protection, is maintained across all service locations, with supervisor monitoring to ensure compliance with proper usage and disposal techniques.
Procedure
Infection Prevention Practices
Workers are required to perform effective hand hygiene at critical times and follow routine cleaning schedules for high-touch surfaces, which are audited by supervisors.
Managing Suspected Infections
When an infection is suspected, immediate action includes isolating the individual, providing appropriate PPE, notifying management, and ensuring unwell workers stay home until cleared.
Waste Management
Workers segregate waste into general, clinical, and biohazardous categories, disposing of sharps in designated containers, subject to regular compliance audits.
Participant-Centred Approaches and Best Practices
Participants are actively encouraged to discuss risks, provide feedback, maintain privacy, and access educational materials regarding infection prevention.
Commitment to a Clean and Safe Environment
Comprehensive cleaning protocols include routine surface cleaning using warm water, detergent, and disinfectants, floor maintenance, minimizing environmental risks, and structured cleaning schedules.
Roles and Responsibilities
| Ref No | Roles | Responsibilities |
|---|---|---|
| 1 | Governing Body |
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| 2 | Management |
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| 3 | Workers |
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| 4 | Participants and Support Networks |
|
Record Keeping
Holistic Healthcare Management Services maintains detailed records of infection control activities, including training, cleaning schedules, waste management, and incident reports, securely stored and regularly reviewed.
Related Documents
- Outbreak Management Plan
- Waste Management Policy
- WHS Policy
- Training Records
References
- National Disability Insurance Scheme (NDIS) Act 2013
- NDIS Practice Standards and Quality Indicators
- Australian Guidelines for the Prevention and Control of Infection in Healthcare
- Work Health and Safety (WHS) Act
Policy Review
This policy is reviewed annually or in response to legislative changes or public health updates, with regular audits conducted to monitor compliance.
