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Delegation of Authority Policy and Procedure

NDIS Policies and Procedures Manual – Core Module

Document Number: CM-POL-042

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Legal Name: Holistic Healthcare Management Services
ABN: 20695058096
ACN: 695058096
Primary address/head office: 15 Agasse Way, Tapping WA 6065
Document Name: NDIS Policies and Procedures Manual – Core Module
Document Number: CM-POL-042
Approved by: Director
Date Approved: Dec 2025
Version No: 1.0
Comments: Initial Release of the Policies and Procedures Manual
Next Review Date: May 2026

Purpose

Holistic Healthcare Management Services is committed to maintaining clear governance, accountability, and effective decision-making across all levels of the organisation. This Delegation of Authority Policy establishes a structured framework for delegating responsibilities and decision-making authority while ensuring compliance with the NDIS Practice Standards and Quality Indicators.

The purpose of this policy is to ensure that delegated authority is exercised appropriately, consistently, and in the best interests of participants, while maintaining oversight and accountability.

Scope

This policy applies to all Holistic Healthcare Management Services workers, including management, employees, contractors, and volunteers who have been delegated authority to make decisions or perform functions on behalf of the organisation.

Definition

Term Definition
Delegation The formal assignment of authority and responsibility to perform specific tasks or make decisions.
Delegated Authority The level of decision-making power granted to a role or individual.
Delegate A person authorised to exercise delegated authority.
Accountability The obligation to report, explain, and be responsible for decisions made under delegation.
Duty of Care The obligation to act in a manner that protects participant safety, wellbeing, and rights.

Outcomes and Indicators

Outcome Indicator
The organisation operates with clear lines of authority and accountability, ensuring decisions are made by appropriately authorised persons and support safe, high-quality service delivery.
  • Delegations are clearly defined and documented.
  • Decisions are made in line with organisational policies and participant best interests.
  • Workers understand their level of authority and limitations.
  • Oversight and review mechanisms are in place.

Guiding Principles

  • Accountability: All delegated authority remains accountable to Holistic Healthcare Management Services governance framework and does not remove ultimate responsibility from senior management.
  • Participant Safety and Rights: Delegated decisions must prioritise participant safety, wellbeing, and human rights at all times.
  • Competence: Authority is delegated only to individuals who have the skills, qualifications, and experience to perform the delegated function.
  • Transparency: Delegation arrangements are documented, communicated, and accessible to relevant workers.
  • Compliance: All delegated authority must comply with legislation, NDIS requirements, and organisational policies.

Policy

Holistic Healthcare Management Services will ensure that delegation of authority:

  • Is clearly defined and documented
  • Aligns with organisational structure and governance arrangements
  • Supports timely and effective decision-making
  • Does not compromise participant safety or service quality

The Director retains ultimate accountability for all delegated functions. Delegation does not remove responsibility for oversight, monitoring, and review of decisions made under delegated authority.

Procedures

Establish Delegations

Delegations are determined based on role, competence, and operational requirements. Delegated authority must be formally approved by the Director, communicated to relevant workers, and documented.

Exercising Delegated Services

Delegates must act within the scope and limits of their authority. Decisions must align with participant support plans, organisational policies, and legal requirements, and delegates must seek guidance or escalate matters where authority limits are exceeded.

Monitoring and Review

Management regularly reviews delegated decisions for compliance and effectiveness, addresses any misuse or breach promptly, and reviews delegations when roles change or operational needs evolve.

Managing Conflicts and Risks

Delegates must declare conflicts of interest and withdraw from decision-making where required, ensuring risks arising from delegated decisions are identified, managed, and escalated appropriately along with any concerns or incidents.

Roles and Responsibilities

Ref No Roles Responsibilities
1 Director Approve delegations and maintain overall accountability.
2 Management Monitor delegated decisions and ensure compliance.
3 Delegates Exercise authority responsibly and within approved limits.
4 Workers Escalate decisions beyond their authority.

Record Keeping

All delegation approvals, decision records, reviews, and related correspondence must be documented and retained in accordance with record keeping and privacy requirements.

Related Documents

  • Governance Framework
  • Risk Management Policy
  • Incident Management Policy
  • Complaints Management Policy

Reference

  • NDIS Practice Standards and Quality Indicators
  • NDIS 2013
  • NDIS Code of Conduct

Review and Updates

This policy will be reviewed annually or earlier if required due to legislative changes, organisational restructuring, or audit findings.