Business Plan – Holistic Healthcare Management Services
Comprehensive Business Plan, Registration Details, Goals, Operations, Market Analysis, and Financial Strategy.
Key Details & Registration Details
Official registration and contact details for Holistic Healthcare Management Services.
| Legal Name: | Holistic Healthcare Management Services |
| Business Name: | Holistic Healthcare Management Services |
| Date Registered: | 07 Jul 2025 |
| State Registered In: | WA |
| Business Structure: | Select structure |
| Australian Business Number (ABN): | 20695058096 |
| Australian Company Number (ACN): | 695058096 |
| Representative Name: | Clements Johnstone |
| Representative Position Title: | Director |
| Phone / Mobile: | 0455055537 |
| Email: | clemjohs@outlook.com |
| Address: | 15 Agasse Way, Tapping WA 6065 |
Our Business: Mission, Vision, and Values
Mission
At Holistic Healthcare Management Services, our mission is to enhance the lives of individuals with disabilities by providing compassionate, tailored support that empowers them to achieve their personal goals, embrace their independence, and actively participate in their communities.
Vision
To be the foremost provider of innovative, person-centred disability services in Australia, transforming lives by setting new standards of excellence, inclusivity, and empowerment.
Core Values
- 1. Empowerment: Empowering individuals with disabilities to take control of their lives, make their own choices, and achieve their personal goals.
- 2. Respect: Treating every participant, family member, and staff member with the utmost respect and dignity.
- 3. Integrity: Operating with transparency, honesty, and accountability in everything we do.
- 4. Inclusivity: Embracing diversity and creating an inclusive environment where everyone feels valued and supported.
- 5. Excellence: Striving for excellence in every aspect of our service delivery through continuous improvement and innovation.
- 6. Collaboration: Working closely with participants, families, healthcare providers, and community organisations to deliver coordinated care.
- 7. Compassion: Approaching our work with empathy and understanding, recognising the challenges faced by individuals and families.
Our Why
Holistic Healthcare Management Services was born from a deep commitment to improving the lives of individuals with disabilities and recognising the challenges faced by them and their families.
Business Goals
Our goals are designed to ensure sustainable growth, exceptional service delivery, and meaningful outcomes for our participants.
- 1. Achieve Full NDIS Registration and Compliance: Secure registration within the first 12 months and maintain compliance.
- 2. Build a Strong and Loyal Client Base: Serve a target number of participants within the first year with personalised care.
- 3. Expand Service Offerings: Introduce new services within the first two years to meet evolving needs.
- 4. Drive Operational Excellence: Implement efficient operational systems to streamline service delivery.
- 5. Enhance Participant Outcomes: Target measurable improvements in independence and quality of life.
- 6. Foster a High-Performing Team: Recruit, develop, and retain skilled professionals dedicated to our mission.
- 7. Achieve Financial Sustainability: Reach financial stability by the end of the second year.
- 8. Expand Geographic Reach: Grow operations to additional regions within three years.
- 9. Maintain High Client Satisfaction: Aim for a client satisfaction rate of 90% or higher.
Business Description & Services
Holistic Healthcare Management Services is an NDIS provider offering comprehensive supports including Accommodation/Tenancy, Employment Assistance, Daily Personal Activities (High Intensity & Standard), Life Stage Transition, Travel and Transport, Shared Living, Innovative Community Participation, Life Skills Development, Household Tasks, Community Participation, Plan Management, Support Coordination, and Group/Centre-Based Activities.
Digital Technology & Information Management
We utilise advanced digital infrastructure including a professional website, specialised accounting software, a secure NDIS-compliant customer database, a robust Client Management System (CMS), and cloud-based document management to ensure secure data handling, weekly backups, and seamless operations.
Key People & Staff Retention
Led by Director Clements Johnstone, our organisation focuses on staff retention through supportive work environments, professional development, recognition, clear career growth pathways, regular feedback, and wellness initiatives.
Market Analysis & SWOT Overview
We address key market challenges such as generic support models, complex NDIS navigation, inconsistent service quality, and limited comprehensive service access by delivering a participant-centred, tailored approach.
- Strengths: Personalised care, experienced staff, management commitment, worker empowerment, reputation, and robust policies.
- Weaknesses: Limited brand recognition, resource constraints, dependence on key personnel, and early-stage financial considerations.
- Opportunities: Rising demand for disability support, expansion into underserved regions, digital technology adoption, and strategic partnerships.
- Threats: Increasing competition, regulatory changes, workforce shortages, and rising compliance costs.
Risk Management & Compliance
We maintain comprehensive risk mitigation strategies covering regulatory changes, financial stability, operational disruptions, cybersecurity, and workplace health and safety. Our operations comply fully with the National Disability Insurance Scheme Act 2013 and associated NDIS Practice Standards, Rules, and Guidelines.
Succession Plan
To guarantee seamless business continuity, our succession plan includes identifying a qualified successor, structured training and development, phased transition planning, emergency leadership protocols, and close legal and financial coordination.
Financial Forecasts (3-Year Summary)
| Balance Forecast | [Year 1] | [Year 2] | [Year 3] |
|---|---|---|---|
| Total Assets | $ | $ | $ |
| Total Liabilities | $ | $ | $ |
| Net Assets | $ | $ | $ |
Review & Version Control
Version Control: v.1.0 | Approved by Director | Next Review Date: As Scheduled
