NDIS Policies and Procedures Manual – Core Module
Document Number: CM-POL-035
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| Legal Name: | Holistic Healthcare Management Services |
| ABN: | 20695058096 |
| ACN: | 695058096 |
| Primary address/head office: | 15 Agasse Way, Tapping WA 6065 |
| Document Name: | NDIS Policies and Procedures Manual – Core Module |
| Document Number: | CM-POL-035 |
| Approved by: | Director |
| Date Approved: | February 2026 |
| Version No: | 1.0 |
| Comments: | Initial Release of the Policies and Procedures Manual |
| Next Review Date: | May 2026 |
Purpose
This document outlines the expectations and responsibilities of staff working within our organisation in line with the NDIS Code of Conduct and NDIS Practice Standards. It is essential that all employees adhere to these standards to ensure the delivery of high-quality, safe, and respectful services to participants.
Our Commitment to NDIS Participants
As part of the National Disability Insurance Scheme (NDIS), our primary focus is to provide high-quality, respectful, and safe services for participants. By adhering to the NDIS Code of Conduct, we aim to foster trust, dignity, and respect while ensuring compliance with the relevant Practice Standards.
NDIS Code of Conduct
Respecting the Rights of People with Disability
- Treat all people with dignity and respect, valuing their rights, choices, and individuality.
- Uphold confidentiality and privacy in all matters involving NDIS participants.
- Promote independence and encourage active participation in decision-making.
Providing Safe and High-Quality Support
- Ensure that services are delivered safely and with the highest standards of quality.
- Regularly assess the needs of participants and adjust services accordingly.
- Be proactive in identifying and mitigating any risks to participants’ safety or wellbeing.
Acting with Integrity and Transparency
- Demonstrate honesty and integrity in all professional dealings.
- Keep clear, accurate, and up-to-date records of services provided.
- Report any incidents, concerns, or issues immediately, adhering to organisational procedures.
Maintaining Professional Boundaries
- Establish and maintain professional boundaries with all participants, families, and colleagues.
- Avoid any form of exploitation or abuse, whether physical, emotional, or financial.
- Act in a way that is aligned with ethical practice, upholding the organisation’s values.
Maintaining a Safe Workplace
- Contribute to a safe, healthy, and supportive work environment.
- Follow all workplace policies and procedures, including WHS guidelines, to prevent injury and harm.
- Be aware of the signs of abuse or neglect and take appropriate action in accordance with reporting policies.
Participating in Continuous Improvement
- Engage in regular professional development and training to enhance skills and knowledge.
- Support the organisation’s continuous improvement processes by providing feedback and suggestions.
- Stay informed about changes to NDIS policies, regulations, and best practices.
Accountability and Compliance
- Comply with all NDIS requirements, including the NDIS Code of Conduct and the Practice Standards.
- Acknowledge and understand the importance of regulatory compliance and quality assurance frameworks in the NDIS context.
- Report any breaches of the NDIS Code of Conduct or related policies immediately to management.
NDIS Practice Standards Alignment
In addition to the NDIS Code of Conduct, staff must also comply with the relevant NDIS Practice Standards, which include:
- Rights and Freedom: Upholding the rights of participants and ensuring that their freedoms are respected in service delivery.
- Person-Centred Practice: Tailoring services to meet individual participant needs and preferences.
- Safe Services: Providing services in a way that promotes the safety, health, and wellbeing of participants.
- Effective Governance and Risk Management: Contributing to the effective governance of the organisation, including the identification and mitigation of risks.
- Workforce Management and Development: Ensuring that staff have the necessary skills, qualifications, and ongoing development to provide high-quality services.
Acknowledgement and Agreement
I, [Staff Member Name], acknowledge that I have received, read, and understood the NDIS Code of Conduct outlined above and that I will comply with its principles. I understand that failure to adhere to these expectations may result in disciplinary action, up to and including termination of employment.
By signing this form, I confirm that I have received training on the NDIS Code of Conduct and the NDIS Practice Standards, and that I will follow these guidelines in all aspects of my role.
Sign-off
Full Name: ________________________
Position/Role: ________________________
Date: ________________________
Signature: ________________________
For Organisation Use Only
Witnessed by Name: ________________________
Position: ________________________
Date: ________________________
Signature: ________________________
Document Control and Review
- Version: 1.0
- Last Reviewed: [Insert Date]
- Next Review Date: [Insert Date]
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