NDIS Policies and Procedures Manual – Core Module
Document Number: CM-POL-033
Document Control
This table shows a record of significant changes to the document.
| Legal Name: | Holistic Healthcare Management Services |
| ABN: | 20695058096 |
| ACN: | 695058096 |
| Primary address/head office: | 15 Agasse Way, Tapping WA 6065 |
| Document Name: | NDIS Policies and Procedures Manual – Core Module |
| Document Number: | CM-POL-033 |
| Approved by: | Director |
| Date Approved: | February 2026 |
| Version No: | 1.0 |
| Comments: | Initial Release of the Policies and Procedures Manual |
| Next Review Date: | May 2026 |
Introduction
Holistic Healthcare Management Services is committed to fostering a highly skilled, competent, and knowledgeable workforce to deliver high-quality, safe, and person-centred supports under the National Disability Insurance Scheme (NDIS). This Training and Development Policy establishes a structured and continuous learning approach to enhance worker capabilities, ensure compliance with NDIS Practice Standards, and promote professional growth.
Ongoing training and development play a crucial role in delivering safe, ethical, and high-quality supports that uphold participant rights, dignity, and wellbeing, ensuring all employees, contractors, and volunteers receive necessary training aligned with choice, control, inclusion, and participant empowerment.
Purpose
This policy aims to develop and maintain a competent workforce capable of meeting NDIS and regulatory requirements while fostering a culture of ongoing learning, ensuring compliance, equipping workers with competencies, and improving participant outcomes.
Scope
This policy applies to all employees, contractors, and volunteers engaged in the provision of NDIS-funded services, covering mandatory training, role-specific training, and continuous professional development (CPD).
Definition
| Term | Description |
|---|---|
| Training and Development | A structured process to enhance the knowledge, skills, and competencies of staff to improve performance and service quality. |
| Mandatory Training | Essential training that all staff must complete to comply with NDIS and WHS requirements. |
| Role-Specific Training | Training designed to equip workers with the necessary skills and knowledge for their specific job responsibilities. |
| Continuous Professional Development (CPD) | Ongoing learning opportunities to enhance knowledge, skills, and professional growth. |
| Competency Assessment | The evaluation of a worker’s ability to apply training in practice, ensuring safe and effective service delivery. |
| Blended Learning Approach | A combination of in-person, online, and practical training methods to accommodate different learning styles. |
Training and Development Categories
Mandatory Training
Mandatory training is essential to ensuring that all workers understand their responsibilities and comply with NDIS and legislative requirements, including:
- NDIS Code of Conduct and Worker Orientation: Ensuring all staff understand their legal and ethical obligations under the NDIS.
- Work Health and Safety (WHS) Training: Covering safe work practices, risk management, and emergency procedures.
- Infection Prevention and Control: Providing knowledge on hygiene practices, PPE usage, and risk minimisation strategies.
- Incident Management and Reportable Incidents: Educating staff on the correct procedures for reporting and responding to incidents.
- Restrictive Practices and Positive Behaviour Support: Training on participant safeguarding and compliance with behaviour support regulations.
- First Aid and Emergency Response: Ensuring all workers are prepared to respond to emergencies, including CPR and basic first aid procedures.
- Child Safety and Mandatory Reporting: Covering the identification, response, and reporting of child abuse and neglect.
Role-Specific Training
Certain roles require specialised training to equip staff with the knowledge and skills necessary for their specific duties, including:
- Medication Administration and Safe Handling: Required for workers responsible for assisting participants with medication.
- Manual Handling and Mobility Support: Covering safe lifting techniques and the correct use of mobility aids.
- Cultural Awareness and Diversity Training: Ensuring that services are inclusive and respectful of diverse backgrounds, including Aboriginal and Torres Strait Islander communities.
- Disability Support and Person-Centred Practice: Enhancing understanding of participant needs and service delivery approaches.
- Mental Health and Trauma-Informed Practice: Providing strategies for supporting participants with psychosocial disabilities.
Continuous Professional Development (CPD)
To maintain a high standard of service delivery and encourage career progression, Holistic Healthcare Management Services promotes ongoing learning opportunities including industry workshops, mentorship and peer learning programs, and access to further education and specialist training programs.
Training Delivery Methods and Competency Evaluation
Training is delivered through a combination of formal and informal methods, adopting a blended learning approach that includes face-to-face sessions, e-learning modules, on-the-job training, scenario-based learning, and external accredited courses. Competency assessments are implemented through pre- and post-training evaluations, supervisor observations, and feedback to ensure effective application.
Roles and Responsibilities
| Ref No | Roles | Responsibilities |
|---|---|---|
| 1 | Senior Management | Ensure adequate resources for training, monitor compliance, and align training programs with organisational goals. |
| 2 | HR | Develop and oversee training programs, maintain training records, and ensure compliance with NDIS training requirements. |
| 3 | Supervisors and Team Leaders | Support staff in completing training, provide coaching, and assess competency in practice. |
| 4 | Workers | Participate in all required training, apply knowledge in daily work, and seek ongoing development opportunities. |
Record Keeping
All training records, including certificates, competency assessments, and completion logs, are securely stored in compliance with privacy legislation and NDIS requirements, and audited periodically.
Related Documents
- NDIS Code of Conduct
- Work Health and Safety (WHS) Policy
- Incident Management and Reporting Policy and Procedures
- Risk Management Policy and Procedures
References
- National Disability Insurance Scheme (NDIS) Practice Standards
- NDIS Code of Conduct
- Work Health and Safety (WHS) Act 2011 (Cth)
- NDIS (Quality Indicators) Guidelines 2021
- Australian Skills Quality Authority (ASQA) Standard
Policy Review
This policy is reviewed annually to reflect changes in NDIS requirements, industry best practices, and organisational needs, incorporating feedback from staff, participants, and stakeholders.
